Fliploop

Support

Need a hand with Fliploop? Check the answers below, or email us.

Email: fliploop.ops@gmail.com

It helps to include your iPhone model, iOS version and the Fliploop version.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone:

  1. Open the Settings app.
  2. Tap [your name], then Subscriptions.
  3. Tap Fliploop, then Cancel Subscription.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Pro stays active until the end of the period you have paid for. Deleting the app or your account does not cancel your subscription.

How do I get a refund?

Apple handles all payments and refunds. You can ask for a refund at reportaproblem.apple.com.

How do I restore my purchases?

If you already subscribed but Fliploop Pro isn’t showing, open the Fliploop Pro screen from Settings in the app and tap Restore. Make sure your iPhone is signed in to the same Apple Account you used to subscribe.

How do I delete my account?

In Fliploop, go to Settings → Data & privacy → Delete account. This permanently removes your account and all your records, on your device and on our servers. It can’t be undone, so you may want to export your data first.

Deleting your account does not cancel an App Store subscription. Cancel it in Settings first. You can also email us to ask for your account to be deleted.

How do I export my data?

In Fliploop, go to Settings → Data & privacy → Export. You’ll get a CSV file with your records that you can open in a spreadsheet, share with an accountant, or keep as your own backup.

How do I move to a new phone?

  1. Install Fliploop on your new iPhone.
  2. Sign in with the same Apple or Google account you used before.
  3. Your records are restored from your account backup.

Photos, video clips and receipt images are backed up with your records. Sign in on the new iPhone with the same account, and they download a few seconds after your items.

What happens when I’m offline?

Your records live on your phone, so you can keep using Fliploop and logging items without a connection. You need to be online to sign in. Your changes are backed up to your account the next time the app syncs while you’re online.

If you delete the app or lose your phone before it has synced, changes made offline may be lost.